We take a great deal of care in producing high quality meat products.  We personally  oversee every step of the process to ensure the products are treated with care. Products for your order are selected with your preferences in mind, so that we are sure you will be happy with what you receive.  Parcel packing is done meticulously to ensure that you receive your order in the best possible condition.  It is then mailed or sent to you by courier which is where our responsibility could end BUT we don't think so, we want you to be SAtisfied when you receive your package.  

You can imagine how upset WE feel if YOU are disappointed in any way when you receive your order.  That is why we are prepared to give you a 100% guarantee on the quality of the products on arrival.  What that means to you,  is that

1.  If you open a packet and find the contents are not as you expected, you need to contact us immediately (again within 48 hours of receiving the parcel, please) so that we can rectify the problem.  

2.  Please remember that in the case of paper packets, the contents are guaranteed until received, thereafter the correct storage is up to you.  Although there is a Best Before date on the label, that only indicates that if the product is stored correctly, it is best consumed prior to that date.  Of course you can still call us if it is not 100% to your satisfaction on arrival. 

3.  The solution is not the same in every case as you may request a replacement or prefer your cash back, but the outcome is the same - your complete SAtisfaction.

This is due to the internal process we must maintain to properly track your order through the system. Once an order number is assigned you may use it for all future references to that purchase.

We are human and will make an error from time to time, no matter how vigilant we are.  If you are not satisfied with a product, please call us within 24 hours of receipt of your parcel and we will rectify the problem as soon as possible.

Our Original Biltong is marinaded in our own unique spice recipe which is complex and has a strong peppery note. Our Trekkers Biltong is marinated in a milder solution which allows more of the beef flavour to be prominent .

Snap Sticks are really very thin, twig-shaped pieces of biltong.  As they are thin, they absorb more of the spices and get a more concentrated flavour.  Snap Sticks are also very dry and contain very little visible fat, so are great to snack on if you are on diet (or if you want to build up a thrist for that icy cold beer!).   This product is also known as Chilli bites -  we make them in Original and Chili. They are very addictive.

Yes, of course.  We aim to satisfy your craving and if you crave your Biltong dry and fatty, that is how we will try to supply it.  People's descriptions vary, but we will do the best we can.  Just select your preference in when ordering.

We are unable to alter our recipes but if you would like to place a bulk or special order, please contact us on 01268 727877 to discuss.

Yes, we stock a range of popular South African brand name foods and these can be selected and included with your order or ordered separately.  All orders including items that need extra protection will be packaged carefully and sent in a box.

We have complied with all the latest rulings concerning the manufacture of meat products.  This means that our premises are regularly inspected by the Department of Environmental Health and Safety and also the Trading Standards departments for our area.  We are situated in Basildon, Essex hence the initials PM followed by the number issued to us on approval by the council.  Since Brexit, tghe approval stamp no longer inclueds EU but now carries the number and GB.  This mark of approval is your guarantee that the product you buy is monitored according to our HACCP and is the best quality possible.We also hold the highest 5 Star Food Hygiene rating.