Yes, of course.  We aim to satisfy your craving and if you crave your Biltong dry and fatty, that is how we will try to supply it.  People's descriptions vary, but we will do the best we can.  Just select your preference in when ordering.

Yes, we stock a range of popular South African brand name foods and these can be selected and included with your order or ordered separately.  All orders including items that need extra protection will be packaged carefully and sent in a box.

We accept all major credit and debit cards, including Visa, MasterCard, and American Express. You can also pay securely using PayPal, Apple Pay, and Google Pay. All payments are processed through Shopify’s secure checkout to ensure your details remain safe.

This is due to the internal process we must maintain to properly track your order through the system. Once an order number is assigned you may use it for all future references to that purchase.

To cancel, please call 01268 727877 within 12 hours of placing your order and confirm by email within the same timeframe. If your payment has been processed, a full refund will be issued provided the goods have not been dispatched.

Partial refunds may be given if an item is out of stock or unavailable.

You will be contacted with alternative options; if declined, a refund will be issued within 5 working days.

If items are missing on delivery due to damage in transit, notify us immediately with photographic proof and note “DAMAGED” on the delivery receipt. We will send replacements or offer a discount on your next orde

We are unable to alter our recipes but if you would like to place a bulk or special order, please contact us on 01268 727877 to discuss.

Yes! Orders over £70 to UK mainland addresses without frozen goods qualify for free delivery. This is applied automatically at checkout.

If you place your order before 12 noon Monday to Thursday, we aim to dispatch it within 48 hours. In most cases, orders are turned around within 24 hours. If there is any delay, we will contact you by email or phone to keep you informed. Please note that deliveries can sometimes be delayed by the courier beyond our control.

Orders placed on Fridays may not be dispatched until the following Monday, especially for frozen products, which are not sent out on Fridays due to weekend delivery delays.

We use Royal Mail for parcels up to 2 kg and DHL courier for larger parcels.

Yes! For parcels under 2 kg, you can select either Royal Mail or courier delivery at checkout. Courier offers full tracking and 24-hour delivery from dispatch.

Sorry, we currently do not deliver outside the UK.

You will receive a dispatch confirmation email on the day your parcel is sent. Please ensure any special delivery instructions are provided at checkout, as changes cannot be made after dispatch.

If you may not be home, consider having your order delivered to your workplace or a trusted neighbour. Frozen products may be left with a neighbour or at your front door with photographic proof taken by the courier.

While we don’t normally offer timed deliveries or guaranteed delivery days, you can request a specific delivery day or provide special instructions by emailing us after placing your order. Please include any important details at checkout, such as safe places to leave your parcel or alternative delivery addresses. We will do our best to accommodate your requests and will contact you to confirm arrangements.

If you place your order before 12 noon Monday to Thursday, we aim to dispatch your order within 48 hours. If there are any delays, we will contact you by email or phone. Please note that delivery times after dispatch are managed by couriers and can sometimes be affected by factors beyond our control.

We dispatch courier parcels on Fridays, but these will be delivered the following Monday. We don’t send frozen goods on Fridays.

Some postcodes in Scotland, Northern Ireland, and other areas that need two-day delivery may have a small surcharge, shown at checkout when you request a shipping quote.

At checkout, select Pick up from store as your shipping option.

Our default collection point is the Basildon Shop. You will receive:

1. An email confirming we have received your order.
2. A second email when your order is ready to collect.
3. You can then collect your order during normal opening hours at your convenience.
   
   
   

Yes. Please specify in the comments section at checkout that you would like to collect from our Chelmsford Shop.

• Shop items can usually be collected the same day.
• Meat products may need to be packed at the factory in Basildon and sent to Chelmsford, so collection will be available from midday on Thursdays.
  
  
  
  

Please call Charmaine on 01245 261127 to discuss your requirements.

We take a great deal of care in producing high quality meat products.  We personally  oversee every step of the process to ensure the products are treated with care. Products for your order are selected with your preferences in mind, so that we are sure you will be happy with what you receive.  Parcel packing is done meticulously to ensure that you receive your order in the best possible condition.  It is then mailed or sent to you by courier which is where our responsibility could end BUT we don't think so, we want you to be SAtisfied when you receive your package.  

You can imagine how upset WE feel if YOU are disappointed in any way when you receive your order.  That is why we are prepared to give you a 100% guarantee on the quality of the products on arrival.  What that means to you,  is that

1.  If you open a packet and find the contents are not as you expected, you need to contact us immediately (again within 48 hours of receiving the parcel, please) so that we can rectify the problem.  

2.  Please remember that in the case of paper packets, the contents are guaranteed until received, thereafter the correct storage is up to you.  Although there is a Best Before date on the label, that only indicates that if the product is stored correctly, it is best consumed prior to that date.  Of course you can still call us if it is not 100% to your satisfaction on arrival. 

3.  The solution is not the same in every case as you may request a replacement or prefer your cash back, but the outcome is the same - your complete SAtisfaction.

We are human and will make an error from time to time, no matter how vigilant we are.  If you are not satisfied with a product, please call on 01268 909258. Alternatively, use the contact form on our Contact Us page, and we’ll respond as quickly as possible.

We undertake to respond within 24 hours to your complaint and to replace any faulty product within 14 days.  

If you find that any items are missing from your order or the packaging is damaged, please:

1. before signing. If you notice damage, please add the word “DAMAGED” on the delivery note or with the courier.
   
2. Take clear photos of any damaged packaging or missing items as soon as you receive your order.
   
3. Email the photos and details to us at orders@biltongdirect.co.uk within 24 hours of receipt.
   
4. We keep records of parcel weights and will investigate any missing items caused by transit damage.
   
5. Once confirmed, we will either send a replacement for the missing or damaged items or provide an equivalent discount on your next order.
   
   
   

Biltong is best stored in a cool, dry place in a breathable container such as a paper bag. This allows air to circulate and prevents excess moisture build-up, which can cause mould. If you prefer your biltong moist, eat it within a few days. For longer storage, keep it in the fridge, but bring it back to room temperature before eating for the best flavour.

Snap Sticks are really very thin, twig-shaped pieces of biltong.  As they are thin, they absorb more of the spices and get a more concentrated flavour.  Snap Sticks are also very dry and contain very little visible fat, so are great to snack on if you are on diet (or if you want to build up a thrist for that icy cold beer!).   This product is also known as Chilli bites -  we make them in Original and Chili. They are very addictive.

Our Original Biltong is marinaded in our own unique spice recipe which is complex and has a strong peppery note. Our Trekkers Biltong is marinated in a milder solution which allows more of the beef flavour to be prominent .

We have complied with all the latest rulings concerning the manufacture of meat products.  This means that our premises are regularly inspected by the Department of Environmental Health and Safety and also the Trading Standards departments for our area.  We are situated in Basildon, Essex hence the initials PM followed by the number issued to us on approval by the council.  Since Brexit, tghe approval stamp no longer inclueds EU but now carries the number and GB.  This mark of approval is your guarantee that the product you buy is monitored according to our HACCP and is the best quality possible.We also hold the highest 5 Star Food Hygiene rating.

Yes — biltong can be frozen to extend its shelf life. Place it in an airtight container or vacuum-sealed bag before freezing. Frozen biltong will keep for several months, but for the best taste and texture, try to eat it within three months. Thaw at room temperature before enjoying.

Sometimes you may notice a fine white coating on your biltong. This is usually salt or naturally occurring fats drying on the surface, both are harmless and safe to eat.

If the coating is fuzzy, brightly coloured, or has an unpleasant smell, it may be mould and should be discarded.